Report an Outage:

Call 800-748-5533 24/7 to report an outage or other safety concerns.

Heat Meter Breaker:

Heating season is here! Please turn on your heat meter breakers to get full heat credit for electric heat used.

SAFETY STARTS WITH ME: WINTER STORM SAFETY

Snow, ice and high winds are often an inevitable part of the winter on the prairie. These conditions can have an impact on our electric infrastructure, which may lead to power outages. 

“We know that outages during storms can be unsettling,” says Kayla Fandrich, customer service representative. “But here at, Roughrider Electric Cooperative our team is ready and prepared to help get power restored in a safe and efficient manner.” 

During uncertain times like power outages, it is important to be prepared and stay safe. Here are some tips to keep in mind before, during and after an outage. 

  • Make a storm kit. Having a few items on hand is better than nothing at all. Include items like water, non-perishable foods, blankets, a First-Aid kit, flashlights, and extra batteries. Keep in mind that all households may be different and make the kit applicable to you. Place all items in a storage box so that all the items are in one place for easy access if the power goes out.

  • Report outages. In the event of an outage, it is important that all outages are reported. This helps cooperative employees understand the issue and send a crew out to restore the outage. Report an outage by calling 800-748-5533. 

  • Use generators safely. If you plan to use a portable generator as a power source, be sure the generator is located outside your house for proper ventilation. It is also important to follow manufacturer’s directions for operating the generator. 

  • Never approach or touch a downed power line. Always assume all wires on the ground are electrically charged. Call Roughrider Electric to report the downed power line immediately. 

Planning for severe storms or other emergencies can reduce stress and anxiety caused by the weather event and can lessen the impact of the storm’s effects. Additionally, rest assured knowing that Roughrider Electric employees are working as efficiently and safely as they can to restore power to your home.